Mteja360 Staff

Features Mteja360 Staff

OverviewMteja360 empowers brands and organizations to deliver productive, proactive, and personalized customer service round the clock from touch down through a powerful combination of knowledge management, self-service, and multi-channel engagement.
Mteja360 facilitates in documenting feedback and resolving the issue right from the core thus reducing the chances of the issue recurring.
Value PropositionDirect guest messaging- With Mteja360 mobile app, react to your customers’ issues and requests and provide outstanding service.
Bring your clients closer to you- Connect and address your customers’ needs and concerns in the best, most accurate way.Gain valuable insight for your organization- Gain real-time insights to allow you to make real-time decisions and put the customer’s feedback at the center of your businessStand-out- Define the linkage between your brand and your customers and simplify your relationship.Staff App Features User-Friendly Interface- Mteja360 stands out in offering high-quality mobile apps, easy to navigate interfaces. Real-time notifications- Keep up with your customers’ needs and concerns as they happen Flexible Staff to Customer Communication- Engage with your customers in real-time from anywhere Issue logging on behalf of Customer- Assist your customers by helping them log in an issue on their behalf. Availability Switch- On leave?
Let your supervisor know by notifying them through the App. Issue Tracker (Requests Assigned to me)- Track the time used to complete a specific task and keep yourself organized. My activities- View all your activities in your organization on one App. My Ratings- Find out what your customers are saying about you.